Lyndall Taylor

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Design how communication works.​

Because a connected workplace doesn't happen by accident. It has to be built.​

I work with growing organisations to design how communication works, so teams stay intentional, aligned, moving and connected.​

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Learn how it works

The reality of growth

Your engagement survey flagged communication. Again.

The data tells you something is off. But it doesn't tell you what to fix or where to start.

Decisions that used to take days now take weeks

Everything needs five people to weigh in, nothing moves without leadership approval, and simple choices turn into drawn-out discussions.

Meetings have multiplied, but momentum hasn't

Your calendar is wall-to-wall, the same updates happen in three different places, and most meetings end without clear decisions or next steps.

High performers are quietly carrying too much

Your best people are compensating for unclear expectations, invisible workload, and gaps in the system.

Leaders are pulled into everything

You're the bottleneck for every decision, teams check before acting, and you're repeating the same messages because they're not landing the first time.

Things slip through despite everyone trying

Expectations weren't clear. Feedback came too late. Work got duplicated or redone.

What's really happening

Your communication system was never built to keep up.

Most organisations never intentionally design how communication works. It evolves informally, through habit, culture, and convenience. That works fine when teams are small.

At scale, undesigned communication becomes the single biggest drag on organisational performance.

Your people aren't failing. They're navigating a system where communication design hasn't kept up with growth.

Decision ownership is unclear

Everything routes back to leadership, creating bottlenecks and slowing momentum.

Information flow is fragmented

Updates live across email, Slack, meetings, and documents. People spend hours hunting for the right version of the truth.

Workload is invisible

You can't see who's at capacity until they burn out or leave.

Expectations are ambiguous

People check before acting, then check again. Work gets redone because no one was clear on the brief the first time.

What changes when communication is designed

From friction to flow.

Here's what shifts when communication is designed rather than left to chance.

  • Decisions that used to take days now take weeks
  • Clear decision ownership means things move without leadership sign-off on everything
  • Meetings have multiplied, but momentum hasn't
  • A designed meeting rhythm — fewer, sharper, with clear outputs every time
  • Leaders are pulled into everything
  • Teams act with confidence because expectations and authority are explicit
  • High performers are quietly carrying too much
  • Workload is visible, fairly distributed, and no longer dependent on who shouts loudest
  • Things slip through despite everyone trying
  • Accountability is built into the system, not reliant on individual effort

How I can help

Two ways to work with me.

Choose the option based on your capacity: is there someone inside your organisation driving this — or do you need that person to come from outside?

For the person driving this internally

The Communication by Design Lab

$997 per person

Three 90-minute sessions, one week apart, cohort of under 10

Ideal if your organisation has a person whose job it is to improve how communication works. They need the framework, the diagnostic, and the tools to do it well. They'll leave with a completed diagnostic, a clear read on what's breaking and why, and one tangible output — channel map, meeting map, roles and decision matrix, or communication norms document.

Learn more about the Lab
For when you need someone to drive it

The Communication Design Blueprint

Consultant-facilitated, co-designed, scoped per organisation

A complete communication system — designed, documented, and embedded. Built around what your organisation actually needs.





Learn more about the Blueprint

Who this is for

Growing fast. Feeling the distance.

For the organisations that know culture doesn't just happen. It's built, deliberately, through how people communicate every day.

HR managers and people and culture leads

You can see the communication problems clearly. You need a structured way to diagnose them and something concrete to bring to leadership.

Internal communications managers

You're being asked to fix symptoms without access to the underlying system. This gives you the framework and the tools.

Operations managers and chiefs of staff

You run the machinery. You know which parts are grinding. This is the structured intervention you've been looking for.

Team leads and senior practitioners

You're close enough to the work to feel where it breaks down. The Lab gives you a way to name it, measure it, and design something better.

Ready to design how
communication works?

All work begins with a conversation to explore whether this is the right fit
for your organisation.

Book a scoping call
Explore the Lab